ISO 9001 Quality Management Systems

Background of Quality Management System

The ISO 9001 standard represents adoption of a process approach based on the 'Plan-Do-Check-Act' (PDCA) methodology. When used within a quality management system and implemented effectively, such an approach emphasizes the importance of:

(a) understanding and meeting requirements;
(b) the need to consider processes in terms of added value;
(c) obtaining results of process performance and effectiveness, and;
(d) continual improvement of processes based on objective measurement.

Course Objectives

This course is specially prepared to provide participants with comprehensive understanding of:

• The requirements of ISO 9001
• Implementing the requirements practically and objectively from a Certification Body's perspective.

Course Content

• Comparison between ISO 9001 and ISO 14001 / OHSAS 18001.
• What's in ISO 9001 cum detail interpretation
• Approaches in implementing ISO 9001
• Case discussions to enhance understanding of the requirements.
• Internal auditing against the standard.
• What you should do now?

Who should attend

Personnel who are involved in the day-to-day operations and their areas of work could affect the deliverables of products and services. Top management or appointed Management Representative who are responsible for the effective maintenance and continual improvement of the system.

Background of Internal Auditor Training

The IQSA course is specially organised by House Of Quality Consulting Pte Ltd to help organisations train their auditors to meet the requirements of the ISO 9001 Quality Management System's standard. As this training has been designed to meet the requirements of the ISO 19011, the skills obtained from this course will also benefit organisation's staffs that are involved in auditing and qualifying suppliers or sub-contractors.
This course is conducted by registered lead auditors with IRCA, UK and who have accumulated many years of conducting audits on various industries both in Singapore, Malaysia, Batam and in the region. With the practical exercise and live-audits specially arranged, the participants can appreciate the skills learnt through effective questioning, management and reporting of an audit.

Course Objectives

This course is specially prepared to provide participants with comprehensive understanding of:

• The detail requirements of internal auditing in the ISO 9001quality management system standard.
• The requirements of auditing (compliance with ISO 19011) through value-added tutorials and case reviews.
• The practical knowledge in planning and conducting IQSA within the company premise, encouraging live-interaction with department staff.
• The skills necessary to write effective "Corrective Action Request" statements and to prepare audit reports for management review.

Course Content

• Overview of auditing - The Needs and Expectations!
• Detail interpretation and understanding of the quality standard - What to look out for during auditing?
• Stages / Phases of auditing
• Performance / Behaviour of the Lead Auditor / Auditor
• Key Questioning / Auditing techniques
• Live-audit conducted on selected functions within the company, followed by comprehensive reporting.

Who should attend

Quality personnel, Management Representative (MR), appointed lead auditors/ auditors, and any personnel who wish to gain an in-depth understanding of internal auditing. Departmental personnel who are appointed as representative in the ISO committee and wish to understand how auditors approach an audit are also encouraged to attend.

Management Representative

ISO 9001 and other International Standards require appointing a Management Representative who is responsible for the implementing & maintaining of the company's system, interact with second and third parties that includes registrars, reporting on effectiveness of the implemented system to top management. At the end of this course, the participant will understand the roles and responsibilities of the Management Representative as well as applying continual improvement initiatives.

Course Objectives

This one-day course is specially prepared to provide participants with a general understanding of:
• Management Representative roles and responsibilities
• Applying continual improvement initiatives

Course Content

• International Standards requirements on Management Representative skills
• An effective Management Representative
• Gap analysis concepts and effective documentation
• Conducting and handling effective Internal auditing
• Factful non-conformities for system and company's improvement
• Identify effective corrective and preventive action
• Measure the system by tools and improve to achieve targets
• Conducting effective management reviews
• Handling third party registrars during the audit
• Effective reporting to the management on system effectiveness

Who should attend

Quality Managers, Quality Engineers, Management Representatives, ISO System Developers who are responsible for the effective maintenance and continual improvement of the system.